The Art of Patient Relationships - Jim Wood - Optometrists Building Empires - Episode #004
Take your medical practice to the next level with invaluable insights about building strong patient relationships and making your practice a place where patients want to return. Dr. Jim Wood, Owner of Wood Eyecare Centers, joins Ankit to talk about new communication strategies, gaining confidence in patient interactions, and debunking common misconceptions about patient care. Get inspired to create a compassionate and thriving practice destined to grow and succeed.
Takeaways:
- Build rapport with team members. Just as the practitioner focuses on knowing their patients’ interests to forge strong connections, leaders should invest time to understand their team members' values.
- Encourage open communication. Relationships thrive in an environment where open communication is practiced. Make space for regular check-ins and open lines of feedback.
- Promote a positive work environment. Create a workplace where team members enjoy their time, fostering a positive and fun atmosphere.
- Have empathy and understanding. Approach interactions with empathy and seek to understand others' perspectives and challenges. Show them you care about their well-being.
- Support personal growth. Just as patients are more likely to follow treatment plans from a trusted practitioner, team members will likely accept guidance and work towards organizational goals if they trust and respect their leader.
- Leverage, identify, and acknowledge your strengths. Utilize those strengths to enhance team dynamics and performance and find people to strengthen your weaknesses.
- Lead by example. Demonstrate the behaviors and attitudes you expect from your team, much like the commitment and openness shown in building patient relationships. Be the example they can look up to and emulate.
Quote of the Show:
- “When everyone's feeling good in the office, things are going to go much smoother and it's going to be better for patient care” - Jim Wood
Links:
- Twitter: https://x.com/woodeyecare
- LinkedIn: https://www.linkedin.com/in/jim-wood-580284161/
- Website: https://www.woodeyecare.com/
Ways to Tune In:
- Spotify: https://open.spotify.com/show/5w1H9BBwRXvBSSkexePYxG
- Apple Podcasts: https://podcasts.apple.com/us/podcast/optometrists-building-empires/id1762685070
- Amazon Music: https://music.amazon.com/podcasts/689a039b-54ce-4f04-b641-66d8640d93d0
- Podchaser: https://www.podchaser.com/podcasts/optometrists-building-empires-5812208
- YouTube: https://youtu.be/PJQnvEKqqIo
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